Fixing App Crashes and Playback Problems

2 minutes Beginner Updated 2 hours ago

If your app is crashing or won’t open, these steps resolve it in almost every case.

Check these first

Don’t just leave it running in the background — close it completely, then reopen it.

Check your device’s app store for an available update, and make sure your device’s operating system is current too.

If the issue continues, uninstall the app completely and install it fresh — your account details will still work once you sign back in.

Message our UK-based support team with your device model and app version and we’ll help you troubleshoot further.

Problem: The app won't open or keeps crashing during playback.
Possible Causes: An outdated app version, an outdated device operating system, or a temporary glitch.
Resolution Steps: Close the app fully and reopen it. Make sure both your device's operating system and the app itself are fully up to date. If the issue continues, try uninstalling and reinstalling the app.

Our UK-based support team typically replies within minutes, every day of the week.