If you’re having trouble signing in, work through the steps below in order.
Check these first
1
Double-check your login details
Make sure you’re entering your username and password exactly as they appear in your confirmation message — these are case-sensitive.
2
Confirm you’re connected to the internet
Try loading a website in your device’s browser to confirm your connection is working.
3
Check your subscription hasn’t expired
If your plan has run out, you’ll need to renew before you can sign in again.
Still can’t sign in?
Message our UK-based support team via WhatsApp with your account email and we’ll help you get back in.